Every order gets an answer.
A craft ice-cream maker moved off an agency platform onto its own site, with receipts, pickup emails and order alerts from its own domain, and customer messages in its own admin.
Where it started.
Online orders arrived with no receipt for the customer and no alert for the shop, so staff found out about a pickup when someone walked in.
Contact forms landed in an agency portal the owner rarely opened, and answering a customer meant switching to another inbox.
Built around how it already works.
Receipts from the shop's own address
Every online order emails the customer a receipt from the shop's domain, then a ready-for-pickup or shipped email when the order moves.
Order alerts for the owner
The shop hears about each online order the moment it's paid. Counter sales stay quiet.
Messages in the shop's admin
Form submissions land in the shop's own admin, and texts go out from the business number, so customers never see a personal phone.
Reviews watched
New reviews are collected automatically, so the owner sees them without going looking.
Running every day.
- +Every online order emails the customer and alerts the shop
- +Customers get a ready-for-pickup email
- +New reviews collected automatically
Orders, alerts and customer messages run from one admin the owner already uses every day.